Graebel, Your One Source for Worldwide Relocation & Commercial Services.
In today’s fast-paced, global economy, employee and commercial service workplace relocations pose many questions. Graebel has proven solutions.
We’re your single-source partner for successful, cost-efficient employee relocations and workplace services. What’s more, no one else promises a job well done with seamless global supply chain management featuring services with personal on-the-ground attention to go with it. That's what we call Peace of Mind. Worldwide.
PURPOST OF JOB:
To effectively support the move management counselor in maintaining their case loads by accurately inputting data and gain training to move into a Counselor I position. Complete special projects as needed to support the team.
ESSENTIAL JOB FUNCTIONS AND PERFORMANCE STANDARDS
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Supports the move counselor by providing accurate web updates.
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Ensures accurate data is input in the MMI web within 24 hours of receipt (i.e. estimates, move dates, billing release authorization forms etc.)
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Updates action item list accurately in compliance with MMI standards.
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Ensures issues are given proper attention and updates are completed.
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Contacts all new moves assigned teh day of the counselor's absence via phone and email. Sets up appointment with the transferee or the couselor upon his/her return.
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Support MMI team on an as needed basis.
DESIRABLE REQUIREMENTS:
Education: High School Diploma or equivalent
Experience: Minimum 1-2 years, Customer Service or Call Center Experience
Licenses / Certifications / Specialized Training:
Proficient in MS Word, Excel and Access with knowledge of internet function and components.