Graebel, Your One Source for Worldwide Relocation & Commercial Services.
In today’s fast-paced, global economy, employee and commercial service workplace relocations pose many questions. Graebel has proven solutions.
We’re your single-source partner for successful, cost-efficient employee relocations and workplace services. What’s more, no one else promises a job well done with seamless global supply chain management featuring services with personal on-the-ground attention to go with it. That's what we call Peace of Mind. Worldwide.
PURPOST OF JOB:
To effectively support the move management counselor in maintaining their case loads by accurately inputting data and gain training to move into a Counselor I position. Complete special projects as needed to support the team.
ESSENTIAL JOB FUNCTIONS AND PERFORMANCE STANDARDS
Supports the move counselor by providing accurate web updates.
Ensures accurate data is input in the MMI web within 24 hours of receipt (i.e. estimates, move dates, billing release authorization forms etc.)
Updates action item list accurately in compliance with MMI standards.
Ensures issues are given proper attention and updates are completed.
Contacts all new moves assigned teh day of the counselor's absence via phone and email. Sets up appointment with the transferee or the couselor upon his/her return.
Support MMI team on an as needed basis.
Education: High School Diploma or equivalent
Experience: Minimum 1-2 years, Customer Service or Call Center Experience
Licenses / Certifications / Specialized Training:
Proficient in MS Word, Excel and Access with knowledge of internet function and components.