Filing A Claim Graebel takes great care and preventive measures to keep claims low and satisfaction high. However, sometimes even with the greatest care, the unexpected occurs. In this rare instance, please note any damage on the inventory sheet BEFORE you sign it. Your Coordinator will call you on delivery day so you can inform him/her of any issue so a claim form can be mailed. If it is an emergency, your coordinator will immediately contact appropriate personnel to swiftly resolve it. Upon receipt of your claim form, a Graebel Claims Representative will call within 72 hours to confirm its acknowledgement and to identify your claims coordinator. Within 48 hours, the repair firm will call to schedule an inspection appointment. Your Customer Service Coordinator will follow up with you to make sure your claim was processed in a timely fashion. These procedures MUST BE FOLLOWED when filing a claim: Immediately advise your Customer Service Coordinator Missing items MUST be noted on the inventory the day of delivery - please perform line by line check-offs DO NOT dispose of any damaged item before a claims adjuster performs a visual inspection DO NOT replace or begin repairs on any damaged item unless the Claims Representative has authorized you to do so You MUST submit a written claim form before any repair or payment can be made - there are some cases where expedited measures may be authorized for emergencies The specific auto damage must be reported within 48 hours of vehicle delivery Late loading/delivery claims must be submitted in writing within 30 days after delivery Residential/property claims must be submitted in writing within 30 days after delivery Household goods claims must be submitted in writing within 90 days after delivery Failure to follow these procedures may result in reduced benefits or denial of your claim. Back to top