• WWW.GRAEBEL.COM - new website part of year long re-branding and marketing initiative bringing together Company's 5 service lines under one roof.  Site and marketing collateral met with rave reviews as it integrates Company's worldwide relocation and workplace services communication vehicle for clients, their relocating employees, supplers and Graebel employees alike. 
• Announces naming of new companywide Microsoft.NET technology, globalCONNECT
• Introduces CLEAR - a revolutionary global supplier management program
• Sets October 18 - 20 dates for 6th annual overseas Alliance partner conference at Denver headquarters
• Organization honors Drivers with first-ever Driver Appreciation Week, presents years in service awards, launches newsletters and electronic messaging communications
• Parent organization announces  asset-based divisions Move Management, Inc., Graebel Van LInes, Inc., Graebel Movers, Inc., Graebel Forwarders, Inc., will be led by 34-year senior executive, Craig Broback
• International division's clients applaud updates and enhancements that save time and feature real-time reports to 10-year Registration International Technology System (RITS) program
• In Sweden, Chief Operating Officer speaks at invitation-only conference of moving industry leaders on environmental initiatives company has or will be putting  into place.  Environmental Manager named to lead companywide charge.   
• Van Line inducts 2004 Driver of the Year in Graebel All Star Fleet hall of fame as  236 Drivers and Terminal Service Contractors recognized for prior year's outstanding service
• Van Line introduces I/C agreement featuring multiple company-paid items and revenue-earning opportunities consistent with company's quality stance in industry
• Shared Services group formed to further streamline accounting, claims and other practices
  that will ensure accurate, timely billing and make relocation stress-free for clients.
• Service center, Graebel Oklahoma Movers, Inc. receives 2004 Company of the Year at annual conference held at World Headquarters in Denver, CO
• Company names new Chief Financial Officer
• Relocation company announces at annual General Managers’ conference in 2004 it averaged 96.8% of predicted home sales price; beats industry’s list to close 98 days average with 81 days
• Move Management integrated direct mail and email campaign wins Best in Class from National Advertising Federation
• Industry’s independent contractor driver shortage curbed at Graebel via
  attractive recruiting and retention programs including appointment of 30+ year Graebel veteran as
  Field Operations Executive
• First time FIDI organization holds training and certification class at Graebel World Headquarters
• In Singapore Chief Operating Officer speaks at International Conference hosted by respected relocation company and Alliance partner the Asian Tigers  
• OMNI organization honors International with 2004 highest tonnage business award for 12th year at its annual conference

• International division announces C-TPAT designation from department of Homeland Security – it is among first in household goods industry to pass stringent certification process. Clients’ goods given priority treatment in customs resulting in reduced waiting times avoiding additional per diem destination costs. Additional inspections also avoided so damage and losses reduced.
• Annual Alliance conference brings together nearly 100 leading international relocation companies from 56 countries – every major continent represented in the by-invitation only consortium created by Graebel
• Alliance honors Santa Fe Relocation Services with its Superior Service Quality award
• International closes year with largest tonnage volume in/outbound from North America and on a global basis in OMNI organization marking more than a decade of prominence
• Move Management earns Preferred Vendor honors from its client the world’s largest software organization
• Graebel Relocation offers low flat fee from mortgage suppliers including guaranteed closing date saving clients hundreds to thousands of dollars per homeowner
• Move Management reduces clients’ record management costs and administrative via online document imaging.
• Move Management introduces re-branding to better reflect global capabilities, services
• Comprehensive, nationwide sales relocation Webcast training takes place with testing for certification required
• Service center, Graebel St. Louis Movers, Inc.., holds record with 5 consecutive Company of the Year awards in company’s 53-year history
• Company appoints first Chief Administrative Officer to oversee organization’s administrative functions including Accounting Operations, Transportation Economics, Risk management, Corporate Customer Service, Safety and Driver Development, Facilities Management and Purchasing
• Relocation announces new service offering, the Graebel Stored Value Card, reducing expense report processing. Operating like a debit card it further eases client management and those
  employees’ with lump sum allowance paperwork. Exclusive online reports share
  comprehensive expense records for client benchmarking and year-end tax information
• Phoenix service center celebrates 30 years in business
• Vice Chairman is a prominent speaker at second annual Rocky Mountain Corporate Conference sponsored by the Association of Corporate Growth bringing together regional and national
  corporate leaders to review growth opportunities
• Organization’s achievements recognized in Denver Business Journal
• Relocation clients on average experience 5% lower costs per homeowner file compared to the Employee Relocation Council’s industry statistics
• Organization continues to invest millions in customer and operation-based technology including customized CRM application for nationwide sales force

• Graebel launches ‘Power of One’ among all divisions and corporate departments merging business units’ processes so customers experience one-of-a-kind Single Source Service Solutions
• Single ownership structure brings unusual savings and value to clients via bundled services and pricing package when multiple service lines contracted
• 23% of world’s tonnage managed by Graebel in OMNI
• Relocation customers’ administrators introduced to host of online reports and relocating employees’ can experience wide selection of interactive tools including destination guides, language tutorials along with ability to review specific policy details and submit expenses online
• Monthly, Relocation management begin personally calling no less than 10% of all open case files to check on customers’ satisfaction to further distinguish its Customer First philosophy
• 99% of international, 98% of stateside customers’ state they would use Graebel again in postmove satisfaction surveys
• Post 9/11 tragedy continues to collapse industry’s growth. At a major fall Global Conference Bill Graebel speaks on global security and contributes a similar article in “Mobility” magazine
• Offers Premiere Executive Level Service to Move Management’s worldwide household goods administrative menu
• Fourth straight year company honored with first place Addys for marketing campaigns

• At the Denver World Headquarters, Graebel Relocation adds second regional office to serve Western-based clients
• Relocation company institutes 24.7 customer service, Senior Consultants must now be available to customer around the clock – no exceptions
• Relocation establishes 2-person team (Senior Consultant and Associate) and institutes lower than industry average open case loads so customers receive highest possible personal service. Unless customers’ preference no one is ever connected to voicemail
• International continues to break quality service record with only 1:17 shipments experiencing a claim over $250
• 88% of Van Line’s interstate shipment mix booked by National Accounts v. 46% industry average; 6% residential (cash on delivery) moves v. industry’s 40% average
• Van Lines’ interstate business increases 46% since 1990
• Expense reimbursements issued 48 business hours from expense report receipt and audit by Graebel Relocation setting a new industry standard
• Business Excellence Guarantee – a no questions asked 100% money-back promise of management fees if customer not satisfied introduced by Relocation
• Third consecutive year company honored with prestigious first place Addy award for marketing program
• International brings additional complimentary brochures to customers moving for the first time to U.S. with “Welcome to the USA” and for those families moving abroad a comprehensive “International Baby, Relocating with Your Infant” both authored by leading expert
• Global peace of mind increased for customers with comprehensive, optional coverage for international shipments – Standard Protection Plus™, Premium Protection Plus™
• Commercial Workplace Services introduces the Master Commercial Pricing System featuring standardized nationwide rates, uniform contract terms and conditions
• Beyond its Door-to-Door international pricing company saves clients more with its CostPlus™ and Price Matrix™ models in addition to volume buying power in OMNI and preferred Alliance pricing. A one-time all inclusive management fee option also eliminates other forwarders’ normal 25% mark-up per move and booking agent’s 15-20% inflated rates.
• Company launches quarterly magazine for employees, customers and contractors

• With its client Move Management becomes co-recipient of Q award for innovation and quality
• Becomes industry’s first and only organization to conduct extensive background investigation and substance testing of nationwide relocation and commercial workplace services workforces
• International forwards 7800 tons in OMNI realizing 85% increase since 1996
• 90% of all international shipments claim free with only 1:10 claims over $250
• Commercial Workplace Services revenue up 417% since 1993
• Graebel Relocation the full-service third party division continues to expand its global services and employs highly experienced person to lead and manage overseas suppliers’
• Customer post-move Proactive Quality Survey are impressive with 98% of those surveyed stating they would move again with Graebel
• ReloTrends™, a complimentary bi-weekly HTML industry first newsletter, sharing industry information and trends introduced and quickly exceeds one thousand subscribers
• Citation of Excellence received from American Advertising Association for marketing campaign

• Untold I/T manpower hours avert company from database losses as world anticipates Y2K at the dawn of the new century
• Nationwide service centers hit 60 featuring almost 4 million SF storage with uniform practices performed uniformly, most facilities built-to-suit to meet the Graebel stiff standards
• International division operates forwarding and sales office in nine U.S. ports
• Ranked America’s number one privately-held carrier by Transport Topics
• Expatriate Services Desk introduced by International bringing concierge-type value-added service at little to no expense to clients and their employees
• Company’s revenue exceeds $400 million
• Lifetime achievement award presented to Van Line driver by American Moving and Storage Association
• Company receives first place Addy honors for marketing
• American Moving and Storage Association Driver Lifetime Achievement to Van Line driver
• Van Line earns American Moving and Storage Association Fleet Safety award
• Seventh consecutive year Van Line presented Safety Initiative award by American Moving and Storage Association
• 10th Van Line driver honored with American Moving and Storage Super Van Operator of Year

• Celebrates gala opening of World Headquarters and state-of-the-art service center on multi-acre campus in Aurora, CO. Headquarters home to Information Technology, Safety and Risk Management, Credit, Collections and Finance, Marketing, Transportation Economics, Purchasing, Facilities, Human Resources, International, Van Line, Commercial Workplace Services divisions including WorldWatch® and Central Dispatch and the autonomously operated Move Management company. Service center deemed best and largest in the Rocky Mountain region.
• Graebel Alliance creates, a by-invitation-only membership with overseas partners to advance best in class practices, preferred rates and services for multinational corporate customers
• Among first to receive FAIM accreditation
• Launches Graebel University to train, certify coast to coast workforce
• Earns household goods industry best per million miles safety record – ninth straight year
• Once again OMNI recognizes International division with its top tonnage and quality awards
• Bar-coded asset management, nationwide warehousing and distribution among new offerings corporations can purchase from Commercial Workplace Services
• Van Line’s safety rewarded third time by American Trucking Association’s Safe Fleet award
• Van Line earns industry’s best per million mile safety record – eleventh consecutive year receives Fleet Safety award
• Safety Initiative award from American Moving and Storage Association presented to Van Line
• Recognized for forwarding more in/outbound tonnage in OMNI - eleventh straight year
• Fortune 500 sign multi-year household goods agreements with keen interest shown for full-service relocation as they seek greater quality and value
• Creates only nationwide Commercial Workplace Services (CommServ®) pricing guide
• Rolls out VPSIII® marking 12 years of household goods tariff simplifications and innovations as industry finally rolls out simplified 400-N tariff
• Commercial Workplace Services exceeds triple digit growth since 1993
• Relocation division sets industry on its heels with direct pass through service costs to clients
• Van Line driver honored with American Moving and Storage Super Van Operator of Year
• Van Lines marks 10th anniversary of Graebel All Star Fleet® program
• Preventable interstate accidents per million miles – industry’s best entire decade for Van Line
• Van Line gets American Moving and Storage Association Fleet Safety Improvement award

• International division achieves ISO certification
• Company re-designs operational computer applications for internal users so customers enjoy enhanced service and communications
• Coast to coast moving and storage service centers hit 50 in major U.S. cities
• Van Line driver honored with American Moving and Storage Super Van Operator of Year
• American Trucking Association gives Safety Director of Year award to Safety department leader
• Van Line earns American Moving and Storage Association Fleet Safety award
• Safety Initiative award from American Moving and Storage Association presented to Van Line
• 97% of customers surveyed after delivery report Graebel will be first choice when moving again

• Earns the Denver Business Journal Family Business of the Year award
• First in industry to offer bar-coded furniture, inventory asset management
• International launches online Registration Information Information Tracking System (RITS)
• Marketing honored with first place Addy Award for branding relocation division (formerly called TransferEEZ®)
• Van Line earns American Moving and Storage Association Fleet Safety award
• Van Line gets American Moving and Storage Association Fleet Safety Improvement award
• Safety Initiative award from American Moving and Storage Association earned by Van Line

• Opens full-service third party relocation division, TrasnferEEZ® that will within a few years become Graebel Relocation Services Worldwide, Inc., and will change how worldwide relocations are administered and priced
• Relocation division elects to forego formal affiliations with any real estate, brokerage network or appraisal company and will not require any upfront costs from any provider to participate so clients are assured unbiased recommendations based on performance and commitment not next-up in system. Decision gives freedom to discontinue business with any supplier at any time if high performance standards not met.
• ‘New York Times’ reports Graebel customers’ complaints per thousand moves lowest among nine major carriers according to I.C.C. documented data
• An autonomously operated company, Move Management, Inc., created to conduct unbiased administration of customers’ single to multiple global suppliers employing household goods veterans equipped with an exclusive technology featuring real-time reports
• Van Line driver honored with American Moving and Storage Super Van Operator of Year
• Van Line earns American Moving and Storage Association Fleet Safety award
• Van Line gets American Moving and Storage Association Fleet Safety Improvement award
• Safety Initiative award from American Moving and Storage Association presented to Van Line
• Van Line’s safety record again recognized by American Trucking Association’s Safe Fleet award

• Fifth consecutive year International brings home all top OMNI awards including most tonnage in/outbound from continent
• Shipment growth for decade reaches 49% increase
• Van Line earns American Moving and Storage Association Fleet Safety award
• National Account growth since start of decade +54% v. industry’s 12% affirming corporate America’s confidence in the Graebel service delivery dependability and capabilities
• Rolls out Value Pricing System® II
• Adds Ambassador Level Service to international offering
• Enters cyberspace with Website, Graebel.com
• Owned, managed moving and storage service centers reach 40 most less than 5 years new
• Eighth forwarding office opens
• Safety Initiative award from American Moving and Storage Association presented to Van Line
• Van Line’s safety acknowledged by American Trucking Association’s Safe Fleet award
• Van Line driver honored with American Moving and Storage Super Van Operator of Year

• Initiates first self-regulating international post-move quality survey as customers are personally called about services and providers
• Awarded OMNI platinum sales award; forwards 12 million pounds - 25% more than anyone else
• Lifetime achievement award presented to Van Line driver by American Moving and Storage Association
• Average shipment weight nearly double industry – Van Line moves more executives
• American Moving and Storage Association Driver Lifetime Achievement goes to Van Line driver
• Average revenue per shipment twice industry average - quality matters
• Safety Initiative award from American Moving and Storage Association presented to Van Line
• Once again Van Line recognized with household goods per million miles best safety record achieving Fleet Safety award
• Van Line driver honored with American Moving and Storage Super Van Operator of Year
• Warehouse space approaches 2 million square feet nationwide, all facilities feature palletized storage with climate-controlled areas where best suited to protect customers’ goods
• Van Line fleet boasts 1546 tractors, trailers – all in mint condition, inspected more frequently than D.O.T. requirements, trailers have air-ride suspension to further protect goods
• Organization buys and moves to existing Aurora building as business growth and migration of various departments and divisions to CO requires more working space. Facility also features storage space so Graebel Denver Movers moves to same facility. In the span of a few short years organization outgrows facility so company builds two separate buildings – World Headquarters and built-to-suit moving and storage service center – and, nearby the newly opened Denver International Airport. Buildings are on multi-acre campus assuring unobstructed future growth.

• Lifetime achievement award presented to Van Line driver by American Moving and Storage Association
• Revenues exceed $150 million outpaces all others next 5 years in household goods growth
• National Accounts confidence evident as interstate shipments up 28% as industry spirals down
• Westinghouse Gold Transportation award — 3rd consecutive year
• Recognized by Distribution Magazine with Quest for Quality award
• Van Line driver recipient of industry’s Driver of the Year award
• American Moving and Storage Association Driver Lifetime Achievement goes to Van Line driver
• Initiates first self-regulating international quality service survey procedure
• Average shipment weight nearly double industry average
• Van Line driver honored with American Moving and Storage Super Van Operator of Year

• International division celebrates 10th anniversary earning every major OMNI honors including the Platinum award for sales leadership among 250 movers from 65 countries
• Earns Westinghouse Gold Transportation award — second year running
• Starts FF&E business unit to serve the worldwide hospitality industry
• Celebrates 10th anniversary as America’s largest privately-owned, managed van line with decade long shipment, revenue growth
• Reaches 35 moving and storage service centers - all top U.S. cities
• Ranked first among all GSA household goods carriers for performance
• Revenues exceed $150 million

• First household goods carrier to earn Westinghouse Gold Transportation award
• American Moving and Storage Association Driver Lifetime Achievement to Van Line driver
• Commercial Services created to handle company’s household goods clients’ growing office and workplace needs making Graebel a one stop resource
• Purchases key established Seattle mover, opening own Alaska gateway
• Initiates exclusive driver service award program, the Graebel All Star Fleet®
• Van Line transports over 23,000 interstate household goods shipments

• Developed computerized tariff, Value Pricing System®, revolutionizing pricing based on zip and weight – it will take industry more than a decade to re-tool methodology to satisfy customers’ demands for simplified pricing
• First to develop self-regulating, post-move quality survey covering every step and provider
• American Moving and Storage Association Driver Lifetime Achievement to Van Line driver
• Mirrors special packing options for U.S. domestic shipments – upholstery and fine finish wrapping techniques – proven highly successful by International division
• Introduces Welcome Home® service – complimentary partial unpacking and set-up service with resulting debris removal also eliminating clients’ delivery day hotel and per diem costs

• Deregulation! Organizes own van line and like the original 13 colonies has 13 service centers strategically sited near America’s leading corporations
• Opens forwarding division with headquarters in Washington, D.C. to support customers’ growing demands for global relocation services

During this decade innovations, growth and recognition occurs at a rapid pace

• Creates Graebel of Texas, Inc., to handle intrastate moves
• Graebel Forwarders, Inc., organized to perform special commodities service
• Becomes charter member of elite OMNI group
• Three times the American Moving and Storage Association recognizes three Van Line drivers with Super Van Operator of Year award
• Expansion reaches 20 coast to coast service centers
• Creates Special Commodities group – keeping rolling stock rolling year-round
• First in industry to market Performance-Based pricing
• Leads industry with first toll-free 24-hour Customer Service HOTLINE
• Graebel family encourages employees’ children to further education with generous scholarship program. At same time, company begins employee tuition reimbursement program for ongoing studies that will contribute to their job performance and skill sets.
• Mandates extra in-home protection measures such as rug runners, blanket wrapped banisters along with individually wrapping of delicate items such as crystal before packing in individual cells inside new container for added protection
• Testament to growing number of corporations seeking Graebel quality, dependable services the Van Line’s growth far exceeds industry in shipment count and revenue. According to the Household Goods Carrier Bureau from 1985 – 1989 Van Line experiences 107% revenue growth compared to next closest carrier’s 37%.
• Nationwide warehouse space totals one million square feet
• Safety and Risk Management department created
• First in industry to turn to the Cylix satellite network to transmit data permitting immediate information between Van Line and any Moving and Storage service center to assure customer needs and their employer’s relocation program safeguarded
• Organizes self-evaluation agenda in 198, the C.A.R.E. program, to evaluate service by location, by individual service function ranging from customer service communication, packing, loading, delivery, unpacking, warehousing, claims and on-time performance.
• ‘Do it right or make it right’ philosophy practiced on every move. 24-hours after delivery customers contacted to uncover any issue resulting in prompt, fair claims settlement time averaging 18 days
• According to 1988 Unirisc, Inc., and the Household Goods Carrier Bureau statistics Van Line had lowest cost per CWT claims among top ten carriers
• Over 1700 national companies sign interstate agreements with Van Line
• Van Line’s guaranteed on-time performance – the first advanced in industry, exceed customers’ expectations with 99.5% pick-up, 96.4% delivery performance in 1989
• Others deep discount interstate shipments in wake of de-regulation but, Van Line holds line at maximum 38% linehaul discount and Storage-in-Transit 25% mark-downs. Establishes first-ever Driver Linehaul Discount Protection program.

• First agent at another van line to achieve million-dollar sales becoming carrier’s largest agency
• Opens Georgia, Connecticut, New Jersey, Pennsylvania service centers

• Becomes a van line agent expanding service offering to interstate household goods transportation
• Forms regional relocation network opening centers in New York, Illinois, Florida, Georgia, Texas, and Wisconsin
• 1966, incorporates Graebel Movers, Inc. – a moving and storage division

• Opens first moving and storage service center in birthplace market then in the state’s largest market in just 3 years later before bridging its intrastate service network with Fox Valley center in the next 3 years
• In Wausau, WI a legend began in the household goods industry when one man with one truck created a business based on consistently providing unusual service and value to everyone served - then never looked back!