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Half a Century & Going Strong
Commitments Made. Commitments Kept. ®
 
  • At the Denver World Headquarters, Graebel Relocation adds second regional office to serve Western-based clients
  • Relocation company institutes 24.7 customer service, Senior Consultants must now be available to customer around the clock – no exceptions
  • Relocation establishes 2-person team (Senior Consultant and Associate) and institutes lower than industry average open case loads so customers receive highest possible personal service. Unless customers’ preference no one is ever connected to voicemail
  • International continues to break quality service record with only 1:17 shipments experiencing a claim over $250
  • 88% of Van Line’s interstate shipment mix booked by National Accounts v. 46% industry average; 6% residential (cash on delivery) moves v. industry’s 40% average
  • Van Lines’ interstate business increases 46% since 1990
  • Expense reimbursements issued 48 business hours from expense report receipt and audit by Graebel Relocation setting a new industry standard
  • Business Excellence Guarantee – a no questions asked 100% money-back promise of management fees if customer not satisfied introduced by Relocation
  • Third consecutive year company honored with prestigious first place Addy award for marketing program
  • International brings additional complimentary brochures to customers moving for the first time to U.S. with “Welcome to the USA” and for those families moving abroad a comprehensive “International Baby, Relocating with Your Infant” both authored by leading expert
  • Global peace of mind increased for customers with comprehensive, optional coverage for international shipments – Standard Protection Plus™, Premium Protection Plus™
  • Commercial Workplace Services introduces the Master Commercial Pricing System featuring standardized nationwide rates, uniform contract terms and conditions
  • Beyond its Door-to-Door international pricing company saves clients more with its CostPlus™ and Price Matrix™ models in addition to volume buying power in OMNI and preferred Alliance pricing. A one-time all inclusive management fee option also eliminates other forwarders’ normal 25% mark-up per move and booking agent’s 15-20% inflated rates.
  • Company launches quarterly magazine for employees, customers and contractors
 
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