Privacy Policy

Graebel Candidate Privacy Policy

Your privacy is important to us. To better protect your privacy, we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our homepage and web site footer, plus at every point where personal information may be requested. This policy supplements other materials you may have received or will receive from Graebel Companies, Inc. (“Graebel”). If any conflicts should occur between this policy and those materials, the provisions of the other materials apply.

Graebel has proudly been awarded TRUSTe’s Privacy Seal signifying that our Privacy Policy and associated practices have been reviewed by TRUSTe for compliance with TRUSTe’s privacy certification requirements including transparency, accountability, and choice regarding the collection and use of your personal information. TRUSTe’s mission, as an independent third party, is to accelerate online trust among consumers and organizations globally through its leading privacy trustmark and innovative trust solutions. If you have questions or complaints regarding Graebel’s Privacy Policy or associated practices, please contact us here, If you are not satisfied with our response you can contact TRUSTe here, and they will then serve as a liaison to resolve your concerns.


Graebel has further committed to refer unresolved Privacy Shield complaints to TRUSTEe, an alternative dispute resolution provider located in the United States. If you do not receive timely acknowledgment of your complaint from us, or if we have not addressed your complaint to your satisfaction, please contact or visit TRUSTe for more information or to file a complaint. The services of TRUSTe are provided at no cost to you.

Sites Covered by this Policy

This privacy policy applies to and owned and operated by Graebel.  This Privacy Policy describes how Graebel collects and uses the personal information you provide on our websites: and It also describes the choices available to you regarding our use of your personal information and how you can access and update this information.

Participation and Compliance

Graebel Companies, Inc., such entity together with its current and future affiliates and subsidiaries of any tier (such as Graebel Relocation Services Worldwide, Inc., Move Management, Inc., and Graebel Movers International, Inc.), participates in and has certified its compliance with the EU-U.S. Privacy Shield Framework. Graebel is committed to subjecting all personal data received from European Union (EU) member countries, in reliance on the Privacy Shield Framework, to the Framework’s applicable Principles.  To learn more about the Privacy Shield Framework, visit the U.S. Department of Commerce’s Privacy Shield List:

Graebel is responsible for the processing of personal data it receives, under the Privacy Shield Framework, and subsequently transfers to a third party acting as an agent on its behalf.  Graebel complies with the Privacy Shield Principles for all onward transfers of personal data from the EU, including the onward transfer liability provisions.

With respect to personal data received or transferred pursuant to the Privacy Shield Framework, Graebel is subject to the regulatory enforcement powers of the U.S. Federal Trade Commission.  In certain situations, Graebel may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.

Under certain conditions, more fully described on the Privacy Shield website, you may be entitled to invoke binding arbitration when other dispute resolution procedures have been exhausted.

Graebel complies with the EU-U.S. Privacy Shield Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information transferred from the European Union to the United States.  Graebel has certified to the Department of Commerce that it adheres to the Privacy Shield Principles.  If there is any conflict between the terms in this privacy policy and the Privacy Shield Principles, the Privacy Shield Principles shall govern.  To learn more about the Privacy Shield program, and to view our certification, please visit

The Information We Collect

When you visit our websites or interact with our organization, we will not collect any personal information about you unless you decide to provide information to us. Graebel does not share, sell, rent, or trade Personal Identifiable Information (“PII”) with third parties for their promotional purposes.

This notice applies to all information collected or submitted on Graebel websites. On some pages, you can order services, make requests, and register to receive materials.

You are not required to provide this information, however the services we can offer you may be limited without it. We use this information solely as required to respond to your particular request and to improve both the usability of our site and our user support procedures. The types of personal information collected at these pages include:

  • Name
  • Company name
  • Title
  • Address
  • E-mail address
  • Telephone number
  • Services requested
  • Moving locations and moving date(s)

As is true of most web sites, we gather certain information automatically and store it in log files. This information may include internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and/or clickstream data. We do not link this automatically collected data to other information we collect about you.

Collection of 3rd party PII

3rd party PII is collected within the Relocation Authorization tab. The types of 3rd party PII we collect are name, date of birth and gender. We only use this information for purposes such as adding authorized users on your account.  If you believe that one of your contacts has provided us with your personal information and you would like to request that it be removed from our database, please contact us here.

The Way We Use Information

We use the information you provide about yourself when placing an order to complete that order. We use return e-mail addresses to answer the e-mail we receive. We use aggregate information to better design our website, diagnose problems with our Web server, and administer our website. For example, we may gather information telling us that X number of individuals visited a certain area on our website, or that Y number of men and Z number of women filled out our registration form.

Customer Testimonials/Comments/Reviews

We post customer testimonials/comments/reviews on our website which may contain personal information. We do obtain the customer’s consent via email prior to posting the testimonial to post their name along with their testimonial. If you wish to update or delete your testimonial, you can contact us here.

Our Commitment to Data Security

To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online. We hold our employees accountable for maintaining the privacy and integrity of our customers’ information. We provide ongoing training programs that are designed to keep our employees informed of our Privacy Principles.

No method of transmission over the Internet, or method of electronic storage, is 100% secure, therefore, we cannot guarantee its absolute security. If you have any questions about the security of your personal information, you can contact us here.

Protecting the privacy of the very young is especially important

For that reason, we never collect or maintain information on our website from those we actually know are under the age of 13, and no part of our website is structured to attract anyone under the age of 13. In the event Graebel learns that a registrant is under the age of 13, we will take steps to ensure that that registrant’s information is deleted from our database. We encourage parents to actively participate in their children’s activities on the Internet and to educate children on the safe use of the Web.


At Graebel, we believe that our visitors own their personal information. We will always give our registrants a choice regarding how the personal information they provide us may be used. For example, during the process of helping our customers move their homes and businesses and/or relocate to new areas, Graebel may share personal information with carefully selected third-party companies, organizations and government agencies in order to facilitate an easy moving process and give our customers access to local resources they might find helpful in their new location. Such companies may include (based upon services being offered):

  • Graebel Companies, Inc.
    • Move Management, Inc.
    • Graebel Relocation Services Worldwide, Inc.
    • Graebel Commercial Services, Inc.
  • Real Estate Brokerages
  • Temporary Housing companies
  • Mortgage companies
  • Appraisal companies
  • Title companies
  • Inspection organizations
  • Destination Service providers
  • Language/Cultural Training companies

Our customers will always have the opportunity to opt in or out of any data collection or distribution, although some services we provide may be limited. If you do not want us to share your personal information with these companies, contact us here.

We may provide your personal information to companies that provide services to help us with our business activities such as shipping your order or offering customer service. These companies are authorized to use your personal information only as necessary to provide these services to us.


Graebel will not willfully share the personal information collected from our customers without their consent. We will share your personal information with third parties only in the ways that are described in this Privacy Policy. The only exception to this policy is when we are required to do so by law, such as to response to lawful requests by public authorities, including to meet national security or law enforcement requirements, comply with a subpoena, or similar legal process, when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.

If Graebel is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on our Website of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.


Graebel takes our responsibility to manage your information and protect your privacy very seriously. We have made the commitment to have our Privacy Policies and Practices audited by independent organizations.

Because we are committed to your privacy and value your trust, this site has agreed to notify you of the following:

  1. What personal information of yours is collected
  2. What organization is collecting the information
  3. How the information is used
  4. With whom the information may be shared
  5. What choices are available to you regarding the collection, use, and distribution of the information
  6. What type of security procedures are in place to protect the loss, misuse, or alteration of information under the company’s control
  7. How you can correct any inaccuracies in the information

How to Correct or Update Your Information

Upon request Graebel will provide you with information about whether we hold any of your personal information. You can access, correct factual errors and update your personal information by contacting your Customer Service Consultant through email or by phone: +1-888-842-7448 .

To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections. We will respond to your request to access within 30 days. If you wish to cancel your account or request that we no longer use your information to provide you services, contact your Customer Service Consultant through email or by phone: +1-888-842-7448 .

Retention of Personal Information

We will retain your personal information for as long as your account is active, or as needed to fulfill the purposes for which it was collected. We will retain and use your personal information as necessary to comply with our business requirements, legal obligations, resolve disputes, protect our assets, and enforce our agreements.

Third-Party Sites

To better serve you, we often provide links to other websites that may be of interest to you. We have no control over and are not responsible for the content or the operators of such sites. Therefore, this Privacy Policy will not apply to information you may provide on such sites. You should contact the operators of any website if you are concerned about the privacy of the information that may be collected when you use the site.

Social Media Widgets

Our website includes Social Media Features, such as the Facebook Like button and Widgets, such as the Share this button or interactive mini-programs that run on our site. These Features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the Feature to function properly. Social Media Features and Widgets are either hosted by a third party or hosted directly on our Site. Your interactions with these Features are governed by the privacy policy of the company providing it.

Cookies/Tracking Technologies

Technologies such as cookies, beacons, tags, scripts or similar technologies are used by Graebel and our affiliates, or for analytics or service providers. These technologies are used in analyzing trends, administering the site, tracking users’ movements around the site and to gather demographic information about our user base as a whole. We may receive reports based on the use of these technologies by these companies on an individual as well as aggregated basis.

We use cookies for analyticsUsers can control the use of cookies at the individual browser level. If you reject cookies, you may still use our site, but your ability to use some features or areas of our site may be limited.

We partner with a third party to either display advertising on our Web site or to manage our advertising on other sites. Our third party partner may use technologies such as cookies to gather information about your activities on this site and other sites in order to provide you advertising based upon your browsing activities and interests. If you wish to not have this information used for the purpose of serving you interest-based ads, you may opt-out by clicking here (or if located in the European Union click here).  Please note this does not opt you out of being served ads. You will continue to receive generic ads.

How to Contact Us

Graebel has appointed a Chief Security and Privacy Officer. Should you have other questions or concerns about this Privacy Policy or this website, please call us at +1-888-842-7448 , send us an e-mail at, or write us at 16346 Airport Circle, Aurora, Colorado, 80011, Attention: Chief Security & Privacy Officer. For security purposes, please do not include confidential information, such as a social security number or order-tracking number, in any email or other correspondence.

Changes in this Privacy Policy

If we decide to change our privacy policy, we will post those changes to this Privacy Policy, the home page, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this Privacy Policy at any time, so please review it frequently. If we make material changes to this Privacy Policy, we will notify you here, by email, or by means of a notice on our home page, prior to the change becoming effective.

Effective date February 8, 2018