Graebel Loans Casegoods to Keep Hotel Renovation Project on Track

A true JLL Synergy Partner makes it happen.

 

The Client

JLL a professional firm specializing in commercial real estate services.

 

The Challenge

JLL was overseeing a guest room renovation project at the Atlanta Marriott Marquis. Due to manufacturer circumstances, the delivery of new casegoods for 88 rooms (headboards, desks, dressers and nightstands) was delayed by two months with very short notice – in fact, after the current furniture had been removed and liquidated. JLL needed replacement furniture immediately or the hotel would face significant losses due to unsold rooms over an extended period of time.

Project Summary

Solve a major challenge for a valued customer on a project for which we were not initially engaged.

 

The Solution

Since we had recently supported a similar hotel renovation project for JLL in another part of the U.S., the firm contacted us to see if we could help resolve this problem in Atlanta. At the time, we had surplus furniture from that project stored in an Orlando warehouse, so we immediately agreed to loan these casegoods to JLL at no charge for as long as they needed until the manufacturer’s shipment arrived.

> Successful collaboration between JLL and Graebel on past projects made it easier to quickly devise a workable solution

> Graebel facilitated the transport of the replacement/loaner casegoods to the site

> Graebel sourced and managed the additional installation labor needed for the 88 rooms – which enabled the current onsite staff to focus on completing the main project on time.

“Graebel demonstrated what it means to have deep relationships with Synergy Partners. They responded quickly and efficiently to assist JLL in delivering extra value to their client. I was most impressed with the ‘how do we make this happen’ attitude based upon the efforts demonstrated on our project.” – Senior Vice President, Project and Development Services, Jones Lang LaSalle, JLL

 

The Results

> The casegoods were installed within the same week that JLL initially contacted us

> The hotel avoided potential lost revenue of more than $1 million during the two
months that our furniture was in place

> JLL was able to maintain its renovation project schedule.

 

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