shutterstock_185829968Graebel Companies has been awarded TRUSTe’s Privacy Seal signifying that this privacy policy and practices have been reviewed by TRUSTe for compliance with TRUSTe’s program requirements including transparency, accountability and choice regarding the collection and use of your personal information. The TRUSTe program does not cover information that may be collected through downloadable software. The TRUSTe program covers only information that is collected through these websites

and does not cover information that may be collected through our mobile applications, social networking applications, or behind the log in on our website.

TRUSTe’s mission, as an independent third party, is to accelerate online trust among consumers and organizations globally through its leading privacy Trustmark and innovative trust solutions.

If you have questions or concerns regarding this statement, you should first contact Sue Diltz, Chief Security Officer at  If you do not receive acknowledgement of your inquiry or your inquiry has not been satisfactorily addressed, you should contact TRUSTe at: TRUSTe will then serve as a liaison with us to resolve your concerns.

Graebel complies with the U.S.-EU Safe Harbor Framework and the U.S.-Swiss Safe Harbor Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information from the European Union member countries and Switzerland.  Graebel has certified that it adheres to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement.  To learn more about the Safe Harbor program, and to view the Graebel certification, please visit:

Our Commitment To Privacy

Your privacy is important to us. To better protect your privacy, we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used.  To make this notice easy to find, we make it available on our homepage and website footer, plus at every point where personally identifiable information may be requested.  This policy supplements other materials you may have received or will receive from Graebel.  If any conflicts should occur between this policy and those materials, the provisions of the other materials apply.

The Information We Collect

When you visit or interact with our organization, we will not collect any personally identifiable information (PII) about you unless you decide to provide information to us.  Graebel does not share, sell, rent, or trade PII with third parties for their promotional purposes.

This notice applies to all information collected or submitted on the Graebel website. On some pages, you can order services, make requests, and register to receive materials.  You are not required to provide this information, however the services we can offer you may be limited without it.  We use this information solely as required to respond to your particular request and to improve both the usability of our site and our user support procedures.  The types of personal information collected at these pages include

      • Name
      • Company name
      • Title
      • Address
      • E-mail address
      • Telephone number
      • Services requested
      • Moving locations and moving date(s)

Our website also automatically logs visitors’ IP addresses and Internet Service Providers (ISPs); and may record information such as confirmation email messages sent, opened, delivered and clicked through.  Graebel may also record information to help prevent the misuse of our system.

Collection of 3rd party PII

3rd party PII is collected within the Relocation Authorization tab.  The types of 3rd party PII we collect are name, date of birth and gender. We only use this information for purposes such as adding authorized users on your account.


A cookie is a piece of data stored on the user’s hard drive containing information about the user.  Usage of a cookie is in no way linked to any personally identifiable information while on our site.  We use cookies to keep track of session ID numbers when a user logs into their account.  This allows the system to simultaneously keep track of multiple login sessions.  Once the user logs out and closes their browser, the cookie expires.  If a user rejects the cookie, they may still use all areas of our site with the exception of account login.

Third Party Cookies

The use of cookies by our advertisers is not covered by our privacy statement.  We do not have access or control over these cookies.  Our advertisers use session ID cookies to determine the origination (e.g. of any travelers to their sites.

Web Beacons / Gifs

We employ (or our third party advertising partner employs) a software technology called clear gifs (a.k.a. Web Beacons/Web Bugs), that help us better manage content on our site by informing us what content is effective.  Clear gifs are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of Web users.  In contrast to cookies, which are stored on a user’s computer hard drive, clear gifs are embedded invisibly on Web pages and are about the size of the period at the end of this sentence. We do not tie the information gathered by clear gifs to our customers’ personally identifiable information.

The Way We Use Information

We use the information you provide about yourself when placing an order to complete that order.  We use return e-mail addresses to answer the e-mail we receive.  We use non-identifying and aggregate information to better design our website, diagnose problems with our Web server, and administer our website.  For example, we may gather information telling us that X number of individuals visited a certain area on our website, or that Y number of men and Z number of women filled out our registration form.

Customer Testimonials/Comments/Reviews

We post customer testimonials/comments/reviews on our website which may contain personally identifiable information. We do obtain the customer’s consent via email prior to posting the testimonial to post their name along with their testimonial.  If you wish to update or delete your testimonial, you can contact us at

Our Commitment To Data Security

To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.  We hold our employees accountable for maintaining the privacy and integrity of our customers’ information.  We provide ongoing training programs that are designed to keep our employees informed of our Privacy Principles.

Protecting the privacy of the very young is especially important

For that reason, we never collect or maintain information on our website from those we actually know are under the age of 13, and no part of our website is structured to attract anyone under the age of 13.  In the event Graebel learns that a registrant is under the age of 13, we will take steps to ensure that that registrant’s information is deleted from our database.  We encourage parents to actively participate in their children’s activities on the Internet and to educate children on the safe use of the Web.


At Graebel, we believe that our visitors own their personal information.  We will always give our registrants a choice regarding how the personally identifiable information they provide us may be used.  For example, during the process of helping our customers move their homes and businesses and/or relocate to new areas, Graebel may share personally identifiable information with carefully selected third-party companies, organizations and government agencies in order to facilitate an easy moving process and give our customers access to local resources they might find helpful in their new location.  Such companies may include (based upon services being offered):

        • Graebel Companies Inc.
          • Move Management, Inc.
          • Graebel Relocation Services Worldwide
          • Graebel Commercial Services
        • Real Estate Brokerages
        • Temporary Housing companies
        • Mortgage companies
        • Appraisal companies
        • Title companies
        • Inspection organizations
        • Destination Service providers
        • Language/Cultural Training companies

Our customers will always have the opportunity to opt in or out of any data collection or distribution, although some services we provide may be limited.


Graebel will not willfully share the personally-identifiable information collected from our customers without their consent.  The only exception to this policy is when we are required to do so by a legal statute, a law enforcement agency, or regulatory authority.  This will usually be done only after we receive a court order or subpoena that requires us to release information.

In certain cases, an emergency request from a verifiable law enforcement agency may be honored prior to receiving a court order or subpoena.  We will make every reasonable effort to notify our customers as soon as possible if we receive a request for the release of information so that our customers can have the opportunity to pursue any legal rights and remedies they may have under the law.

Under certain circumstances, a court order or law may prohibit us from notifying our customers of a request for information.  Examples of this include cases in which fraud and/or criminal activity is suspected.  In these cases, we will make every effort to notify our customers, at the earliest possible time permissible under the law.


Graebel takes our responsibility to manage your information and protect your privacy very seriously.  We have made the commitment to have our Privacy Policies and Practices audited by independent organizations.

Because we are committed to your privacy and value your trust, this site has agreed to notify you of the following:

        1. What personally identifiable information of yours is collected
        2. What organization is collecting the information
        3. How the information is used
        4. With whom the information may be shared
        5. What choices are available to you regarding the collection, use, and distribution of the information
        6. What type of security procedures are in place to protect the loss, misuse, or alteration of information under the company’s control
        7. How you can correct any inaccuracies in the information

How To Correct or Update Your Information

You can correct factual errors and update your personally identifiable information by contacting your Customer Service Consultant.  To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections.

We will retain your information for as long as your account is active or as needed to provide you services.  We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements

Third-Party Sites

To better serve you, we often provide links to other websites that may be of interest to you.  We have no control over and are not responsible for the content or the operators of such sites.  Therefore, this privacy policy will not apply to information you may provide on such sites.  You should contact the operators of any website if you are concerned about the privacy of the information that may be collected when you use the site.

Social Media Widgets

Our Web site includes Social Media Features, such as the Facebook Like button [and Widgets, such as the Share this button or interactive mini-programs that run on our site].  These Features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the Feature to function properly.  Social Media Features and Widgets are either hosted by a third party or hosted directly on our Site.  Your interactions with these Features are governed by the privacy policy of the company providing it.

How To Contact Us

Should you have other questions or concerns about this privacy policy or this web site, please call us at +1.800.723.6683, send us an e-mail at, or write us at 16346 Airport Circle, Aurora, Colorado, 80011, Attention: Webmaster.   For security purposes, please do not include confidential information, such as a social security number or order-tracking number, in any email or other correspondence.

Changes in this Privacy Statement

If we decide to change our privacy policy, we will post those changes to this privacy statement, the home page, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.  We reserve the right to modify this privacy statement at any time, so please review it frequently.  If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our home page, prior to the change becoming effective.

Effective date 07.24.2014