Our Commitment To Privacy
Your privacy is important to us. To better protect your privacy, we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our homepage and web site footer, plus at every point where personal information may be requested. This policy supplements other materials you may have received or will receive from Graebel Companies, Inc. (“Graebel”). If any conflicts should occur between this policy and those materials, the provisions of the other materials apply.
Graebel has further committed to refer unresolved Privacy Shield complaints to TRUSTEe, an alternative dispute resolution provider located in the United States. If you do not receive timely acknowledgment of your complaint from us, or if we have not addressed your complaint to your satisfaction, please contact or visit TRUSTe for more information or to file a complaint. The services of TRUSTe are provided at no cost to you.
Sites Covered by this Policy
Participation and Compliance
Graebel Companies, Inc., such entity together with its current and future affiliates and subsidiaries of any tier (such as Graebel Relocation Services Worldwide, Inc., Move Management, Inc., and Graebel Movers International, Inc.), participates in and has certified its compliance with the EU-U.S. Privacy Shield Framework. Graebel is committed to subjecting all personal data received from European Union (EU) member countries, in reliance on the Privacy Shield Framework, to the Framework’s applicable Principles. To learn more about the Privacy Shield Framework, visit the U.S. Department of Commerce’s Privacy Shield List: https://www.privacyshield.gov/list.
Graebel is responsible for the processing of personal data it receives, under the Privacy Shield Framework, and subsequently transfers to a third party acting as an agent on its behalf. Graebel complies with the Privacy Shield Principles for all onward transfers of personal data from the EU, including the onward transfer liability provisions.
With respect to personal data received or transferred pursuant to the Privacy Shield Framework, Graebel is subject to the regulatory enforcement powers of the U.S. Federal Trade Commission. In certain situations, Graebel may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.
Under certain conditions, more fully described on the Privacy Shield website https://www.privacyshield.gov/article?id=How-to-Submit-a-Complaint, you may be entitled to invoke binding arbitration when other dispute resolution procedures have been exhausted.
Data Subject Rights
To exercise any of the following rights, please complete the form after clicking on the Individual Rights button above.
You may request details of personal data which we hold about you. Upon request, we will provide a copy of such personal data within a reasonable timeframe.Right to Rectification
If you believe that any personal data we are holding on you is incorrect or incomplete, please contact us as soon as possible. We will promptly correct any personal data found to be incorrect.Right to Object
You may choose to object to the collection or use of your personal data:
b) Whenever data is processed for a task carried out in the public interest or in the exercise of official authority vested in Graebel.
Please note that your objection may be overridden by the legitimate interests of Company to process and collect your personal data.
Right to Erasure
To the extent legally permissible, you may be entitled to have certain personal data erased in the following circumstances:
b) You object to the collection or use of your personal data and there are no overriding legitimate grounds for the processing.
c) The personal data has been unlawfully processed.
d) The personal data has reached the defined retention period to be erased or for compliance with a legal obligation to which Graebel is subject.
Right to Restriction of Processing
You may have the right to restrict further processing of your personal data in the following situations:
b) The processing of the data is unlawful.
c) The personal data Graebel has reached the defined retention period no longer needs the personal data for the purposes of the processing, but you require the personal data to establish, exercise, or defend legal claims.
d) You object to the processing may be restricted pending the verification of whether Graebel’s legitimate grounds override your rights as a data subject.
Right to Portability
You have the right to receive your personal data in a structured, commonly used and machine-readable format. Graebel will assist in the transmission of such data to another entity, upon request, to the extent technically feasible.
The Information We Collect
When you visit our websites or interact with our organisation, we will not collect any personal information about you unless you decide to provide information to us. Graebel does not share, sell, rent, or trade Personal Identifiable Information (“PII”) with third parties for their promotional purposes.
This notice applies to all information collected or submitted on Graebel websites. On some pages, you can order services, make requests, and register to receive materials.
You are not required to provide this information, however the services we can offer you may be limited without it. We use this information solely as required to respond to your particular request and to improve both the usability of our site and our user support procedures. The types of personal information collected at these pages include:
- Company name
- E-mail address
- Telephone number
- Services requested
- Moving locations and moving date(s)
As is true of most web sites, we gather certain information automatically and store it in log files. This information may include internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and/or clickstream data. We do not link this automatically collected data to other information we collect about you.
Collection of 3rd party PII
3rd party PII is collected within the Relocation Authorisation tab. The types of 3rd party PII we collect are name, date of birth and gender. We only use this information for purposes such as adding authorized users on your account. If you believe that one of your contacts has provided us with your personal information and you would like to request that it be removed from our database, please contact us here.
The Way We Use Information
We use the information you provide about yourself when placing an order to complete that order. We use return e-mail addresses to answer the e-mail we receive. We use aggregate information to better design our website, diagnose problems with our Web server, and administer our website. For example, we may gather information telling us that X number of individuals visited a certain area on our website, or that Y number of men and Z number of women filled out our registration form.
We post customer testimonials/comments/reviews on our website which may contain personal information. We do obtain the customer’s consent via email prior to posting the testimonial to post their name along with their testimonial. If you wish to update or delete your testimonial, you can contact us here.
Our Commitment to Data Security
To prevent unauthorised access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online. We hold our employees accountable for maintaining the privacy and integrity of our customers’ information. We provide ongoing training programmes that are designed to keep our employees informed of our Privacy Principles.
No method of transmission over the Internet, or method of electronic storage, is 100% secure, therefore, we cannot guarantee its absolute security. If you have any questions about the security of your personal information, you can contact us here.
Protecting the privacy of the very young is especially important
For that reason, we never collect or maintain information on our website from those we actually know are under the age of 13, and no part of our website is structured to attract anyone under the age of 13. In the event Graebel learns that a registrant is under the age of 13, we will take steps to ensure that that registrant’s information is deleted from our database. We encourage parents to actively participate in their children’s activities on the Internet and to educate children on the safe use of the Web.
At Graebel, we believe that our visitors own their personal information. We will always give our registrants a choice regarding how the personal information they provide us may be used. For example, during the process of helping our customers move their homes and businesses and/or relocate to new areas, Graebel may share personal information with carefully selected third-party companies, organisations and government agencies in order to facilitate an easy moving process and give our customers access to local resources they might find helpful in their new location. Such companies may include (based upon services being offered):
- Graebel Companies, Inc.
- Move Management, Inc.
- Graebel Relocation Services Worldwide, Inc.
- Graebel Commercial Services, Inc.
- Real Estate Brokerages
- Temporary Housing companies
- Mortgage companies
- Appraisal companies
- Title companies
- Inspection organizations
- Destination Service providers
- Language/Cultural Training companies
Our customers will always have the opportunity to opt in or out of any data collection or distribution, although some services we provide may be limited. If you do not want us to share your personal information with these companies, contact us here.
We may provide your personal information to companies that provide services to help us with our business activities such as shipping your order or offering customer service. These companies are authorised to use your personal information only as necessary to provide these services to us.
If Graebel is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on our Website of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.
Graebel takes our responsibility to manage your information and protect your privacy very seriously. We have made the commitment to have our Privacy Policies and Practices audited by independent organisations.
Because we are committed to your privacy and value your trust, this site has agreed to notify you of the following:
- What personal information of yours is collected
- What organisation is collecting the information
- How the information is used
- With whom the information may be shared
- What choices are available to you regarding the collection, use, and distribution of the information
- What type of security procedures are in place to protect the loss, misuse, or alteration of information under the company’s control
- How you can correct any inaccuracies in the information
How to Correct or Update Your Information
Upon request Graebel will provide you with information about whether we hold any of your personal information. You can access, correct factual errors and update your personal information by contacting your Customer Service Consultant through email or by phone: +1-888-842-7448 .
To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections. We will respond to your request to access within 30 days. If you wish to cancel your account or request that we no longer use your information to provide you services, contact your Customer Service Consultant through email or by phone: +1-888-842-7448 .
Retention of Personal Information
We will retain your personal information for as long as your account is active, or as needed to fulfill the purposes for which it was collected. We will retain and use your personal information as necessary to comply with our business requirements, legal obligations, resolve disputes, protect our assets, and enforce our agreements.
Social Media Widgets
Technologies such as cookies, beacons, tags, scripts or similar technologies are used by Graebel and our affiliates, or for analytics or service providers. These technologies are used in analysing trends, administering the site, tracking users’ movements around the site and to gather demographic information about our user base as a whole. We may receive reports based on the use of these technologies by these companies on an individual as well as aggregated basis.
We partner with a third party to either display advertising on our Web site or to manage our advertising on other sites. Our third party partner may use technologies such as cookies to gather information about your activities on this site and other sites in order to provide you advertising based upon your browsing activities and interests. If you wish to not have this information used for the purpose of serving you interest-based ads, you may opt-out by clicking here (or if located in the European Union click here). Please note this does not opt you out of being served ads. You will continue to receive generic ads.
How to Contact Us
Effective date May 25, 2018