Graebel Integrates Uber Vouchers to Simplify Relocation Expense Management
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FAQs: Monitoring the Coronavirus (COVID-19) Impact on the Mobility Supply Chain
This page shares our responses to Graebel Partners’ frequently asked questions. We will continue to update this site as needed. Please check back regularly.
The page is set up in sections, beginning with questions that apply to all GLOBAL service categories and followed by category-specific questions. It is advised that you and your team read the document in full.
Please refer all questions and comments to your Graebel SD Regional Manager or to the Supplier Development Team email – [email protected].
May 7, 2020
GLOBAL
A message to our Partners, from Bill Graebel.
Bill Graebel: Here's why I believe. A look ahead at the evolving mobility landscape.
April 3, 2020
GLOBAL
Q. A member of our staff who was servicing a Graebel order has tested positive for COVID-19. What is the protocol to notify Graebel regarding the exposure to the relocating employee?
A. Immediately notify your primary Graebel Supplier Development Contact via email – and cc Andrew Pierce. Our internal notification process will ensure all pertinent Graebel personnel will be informed of the incident. Supplier Development will work with you to gather the information we need to share with our customer.
April 2, 2020
GLOBAL
Q. If local regulations change which affect our ability to service a transferee, can we contact the transferee directly?
A. Graebel should be notified of any service disruptions. Contact your Graebel consultant or coordinator immediately. If you are unable to reach your Graebel consultant, and service is imminent, please contact the transferee.
Q. If a transferee asks the service provider to use specific PPE, what is the protocol since the guidelines differ country to country?
A. There have been several questions related to PPE
- PPE at a minimum is wearing gloves. Please refer to your country’s guidelines for PPE
- You may decide at an organizational level to take additional precautions in this regard (masks, gowns) but these measures above your country’s guidelines are not considered essential at this time.
For US providers, Graebel recommends each provider has a copy of the CDC guidelines with the paperwork. Masks are in limited supply and all supplies should be reserved for the front-line medical staff. If issues arise, please contact Graebel immediately. The link to the CDC guidelines: https://www.cdc.gov/coronavirus/2019-ncov/prepare/prevention.html
The World Health Organization (WHO) is another trusted resource if your region does not have specific guidelines posted: https://www.who.int/health-topics/coronavirus#tab=tab_1
Q. Can we refuse to provide a service in order to protect our service providers?
A. Safety for all is our first concern. If a situation arises at residence on the day of service, please excuse yourself from the residence and contact Graebel to discuss the situation.
Q. What are the guidelines to limit customer interaction with the service provider for the safety of the service provider and the customer?
A. We ask that you reiterate the following with your teams during this pandemic:
- Social distancing is essential
- Wearing of PPE is also essential
- Frequently use disinfecting wipes
- Refrain from shaking hands with your customer – while customary in many countries, under present circumstances, no one is taking offense
- You may also wish to implement a practice of taking your crews' temperatures prior to their interacting with transferees
Q. What questions may we ask the transferee regarding COVID-19?
A. Our clients have been advised that:
Due to the current COVID-19 outbreak, our partners are taking precautions to ensure the overall safety of the public and their workforce. As part of this effort, they may ask you questions prior to service delivery such as the following (but not limited to):
* Has anyone in your household been ill where Coronavirus is a concern?
* If so, has the individual had a fever, cough and shortness of breath?
* Has anyone in the household been in contact with anyone who has tested positive for Coronavirus?
* Has anyone in your household traveled outside of your city in the last 30 days? If so where?
Q. As conditions change in local markets around the world, what is the best way to communicate these changes to Graebel?
A. The pace at which change is happening today is rapid. The information and regulations change daily. We rely heavily on you, our partners, to communicate any updates from your markets. We consolidate all information received and make it available to all Graebel employees.
Please continue to bring relevant market information to your Graebel Team, as well as the Graebel Supplier Development email [email protected].
HOUSEHOLD GOODS
Q. Can we offer a virtual pre-move survey, or do we need Graebel’s approval?
A. For U.S. moving services, we encourage you to utilize the available technology to perform a virtual survey. No approval is necessary prior to conducting a virtual survey.
For non-U.S. moving services, we ask you work with your Graebel International Move Coordinator for approval prior to performing a virtual survey.
Q. Will you be asking us to deliver or pack goods without the Transferee or a representative present for HHG relocations?
A. The Graebel Move Management Coordinator will communicate all process and protocol decisions through your OA/DA. There may soon be occasions where we will ask you to be flexible when this situation presents itself.
For Origin Services: The Transferee or “Trusted Source” must be present at residence during the entire process. At a minimum, the Transferee must be present at the crew’s arrival at residence (especially on multiple days of service) and returns upon completion of that day.
For Destination Services: The Transferee or a “Trusted Source” from the Transferee must be present in order to perform delivery services.
Specific to Destination Air Shipments:
We will perform a Delivery without any unpacking services. The Partner will deliver the goods out of the Air box, place on the nearest flat surface, TAKE PICTURES OF THE GOODS DELIVERED, and then leave the residence. We also ask that you sign the Inventory “COVID-19” as the signature and include the pictures in your back up documentation.
Q. What is the current status of the Onsite Manager (OSM) program? Are you still flying OSM’s around the globe to fulfill this service?
A. We have notified Graebel Relocation that our OSM services are currently restricted in some locations and that we fully expect these restricted areas to expand in the days ahead.
At this time, we are reviewing each request on a case-by-case basis to determine whether that service is in an area that we can service.
March 18, 2020
A Message for our Partners
We remain in close contact with our clients. They are diligently working with their stakeholders to update their annual forecasts and plans. At this time, volume has not been significantly impacted, but we can expect to see some reductions as we enter Q2. We commit to share this information with you as soon as we can. Your Supplier Development Category Managers and Regional teams remain your best source of information and coordination.
We will continue to closely monitor this unprecedented situation and the global challenges it presents, and are communicating updates with our employees, customers and partners as appropriate. We are also preparing to adjust – as are you – our business activities to mitigate risk for all involved; to the best of our ability to foresee what’s coming in the days and weeks ahead. There’s no doubt that all businesses face a period of uncertainty. Be safe and please let us know if you have any questions.
Andrew Pierce
SVP, Global Supplier Development
April 3, 2020
GLOBAL
Q. A member of our staff who was servicing a Graebel order has tested positive for COVID-19. What is the protocol to notify Graebel regarding the exposure to the relocating employee?
A. Immediately notify your primary Graebel Supplier Development Contact via email – and cc Andrew Pierce. Our internal notification process will ensure all pertinent Graebel personnel will be informed of the incident. Supplier Development will work with you to gather the information we need to share with our customer.
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